• Create a shipping announcement
  Indicate your departure location, destination, and the weight and volume of the package(s). Also take photos of the items you wish to ship.
• Identify an available traveler
  Receive proposals compatible with your request, either via the Boxing algorithm, or directly from travelers whose itinerary and capacity match your needs.
• Select a traveler
  Choose the right traveler for you by consulting their profile. You'll then be able to chat directly with him or her once the booking and payment have been made.
• Create your account/profile
  Provide your personal information and identity documents to create your account and complete your profile.
• Book and pay online
  Pay securely via our platform. Funds are held in escrow until delivery is confirmed.
• Exchange via secure messaging
  Coordinate the delivery of the parcel(s) with the traveler (place, date, special instructions, etc.).
• Return the parcels to the traveler
  The handover takes place in person, at a pre-arranged location. A single-use security code ensures that the parcel is delivered to the right person.
• Track your package
  Follow delivery progress via our app or website.

• Secure online payment
  Payment is made at the time of booking. Funds are held until delivery is confirmed.

• What payment includes
  The amount paid covers:

  • The carrier's contribution to travel expenses
  • The service fees related to the use of the platform

• Incident management
  In the event of a problem, our customer service team will work with you to find the best solution in collaboration with the traveler.

• Claim procedure
  If your package is lost or damaged, you have 48 hours after the scheduled delivery date to file a claim with : [email protected]

• More than 48h before handover: full refund of fee contribution (service charge remains due)
• Between 24h and 48h before: 50% refunded
• Less than 24h before or in case of no show : no refund

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How does Boxing protect its users?

• IDENTITY VERIFICATION
  In partnership with a specialized KYC provider, we verify the identities of senders and travelers through the following:

  • A valid ID (national card or passport)
  • A selfie
  • A verified e-mail address and phone number

• Secure internal messaging
  All exchanges are centralized in an internal messaging system, accessible only to verified users.

How long does verification take?

• Timelines
  Verification can take up to 72 hours, depending on the level of control required.

Is the profile photo mandatory? Can I use an avatar?

• Mandatory photo
  For security reasons, a clear photo of your face is required.

• Avatar not allowed
  Avatars or illustrations are not accepted.

Basic insurance included

• Lump-sum compensation of €25 inc. tax in the event of loss or damage

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• Reimbursement of shipping costs

Additional coverage via airline

• Checked baggage: coverage up to 1,288 Special Drawing Rights (SDR) (≈ €1,610, depending on exchange rate)
• Hand luggage: covered according to the limits defined by the airline

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Complaints are followed up by our customer service department as soon as the incident is reported.

Reciprocal rating system
After each shipment, sender and traveler can rate each other. Reviews are visible on profiles to enhance transparency within the Boxing community.

How to contact support

• Customer service
  Available by e-mail ([email protected]) or via WhatsApp. We strive to respond to all your requests as quickly as possible.

What to do in the event of a technical problem with the application

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• Technical assistance
  If you have any difficulty with the site or application, contact us for fast and efficient help.

What data do you collect and how is it used?

• Data protection
  We only collect data necessary for the proper execution of the service. See our privacy policy for more details.

How can I protect my account?

• Account security
  We recommend that you change your password regularly and never share your login details. If in doubt, contact our customer service.

It is strictly forbidden to ship the following items:

• Illegal: drugs, counterfeit goods, items prohibited by law
• Dangerous: explosives, corrosives, lithium-ion batteries, etc.
• Regulated: weapons, medicines, tobacco, products subject to customs formalities
• Valuable: jewelry, cash, works of art
• Non-transportable: live animals, flammable liquids, bulky items, etc.